Terms & Conditions

Terms and Conditions


We accept payment through our webshop via Laser, Mastercard and Visa.

If you prefer to pay by cheque or Postal Order please email us and we will confirm the amount due and the address to which you can send payment.

Refund and Returns Policy

If you receive damaged goods, please retain all relevant documentation . Please contact us immediately so we can rectify the situation for you. Goods must be returned in original packaging, and you must notify us by e-mail, post or telephone, within 48 hours of receipt of the goods.

Our customers are very important to us. We always aim to provide the highest level of customer service. If something appears to be wrong please contact us at Wool@WinnieTheWoolWagon.com.

We welcome your comments as it enables us to continually improve our service. We will reply to you within 3 working days, normally with an immediate resolution. If the problem cannot be resolved immediately we will keep you informed of the steps we are taking to put the matter right.

Although we endeavour to keep reasonable stock of all of our products, it may be possible for some goods not to be in stock at the time you place your order. In the event that we cannot ship your goods within two working days of receipt of your order, we will contact you by email to advise you of the situation and ask whether we should proceed with the transaction.

Delivery Information.

We aim to have all orders shipped the same working day if the order is placed before 12.00pm. Any items not in stock will follow as soon as we receive them.

Customers in the Republic of Ireland: We have a maximum shipping cost of €6.00 for every order.
Overseas Customers:Shipping will be charged according to weight and destination. Please contact us for the rates that relate to your country. Delivery times range from 2-5 working days, depending on destination.


Woodbine Crafts Limited and all parties involved in constructing this site are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of its being accessed or used. Woodbine Crafts Limited assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this Web site.

Woodbine Crafts Limited reserves the right to alter any content found within this Web site without prior notice.

Privacy Policy

We may use your information for direct marketing about events or offers that we have available to you. If you subsequently decide you no longer wish to receive direct marketing or information from us, please notify us by e-mail to Wool@WinnieTheWoolWagon.com.

How we Ensure Privacy is Maintained

We endeavour to ensure that your data is stored securely and to prevent unauthorised access.

Our website may, from time to time, provide a number of links to web sites not operated by us or by companies associated with us. We take no responsibility for the use of any information about you which is collected as a result of your use of these web sites and this privacy policy does not extend to any web site operated by anybody other than us.

Disclosing your Information to Third Parties.

We will not supply your personal information to third parties.

We endeavour to prevent unauthorised disclosures of your personal information by other people, but we are not responsible for any unauthorised disclosures or other breaches of security or for the actions of others if the information was passed to them with your authority or with the authority of anybody other than us.